Terms and Conditions
CHECK-IN
Standard check-in: 3pm-7pm
Early check-in starting 11am: $250
Late check-in after 7pm: $250
Valley Rock Inn & Mountain Club requires that you are at least 21 to check in.
2 total maximum number of guests per room.
CHECK-OUT
Standard check out: 11am
Late checkout until 5pm: $250
Please check-out with Front Desk so that housekeeping may begin cleaning your room as soon as possible. If possible, we will try to accommodate late checkout requests based on availability.
CANCELLATION
All bookings are final. If you do need to reschedule a visit please let us know more than 60 days in advance of your stay and we will give you a 50% credit towards another time within 6 months of the date you canceled.
NO SHOW CHARGES
100% of the entire booked amount will be charged.
PET POLICY
We welcome small and medium dogs (no more than 2 per guest house) for a fee of $100 per dog per stay and a $500 refundable deposit for incidentals.
ROOM KEYS
House keys are issued to the registered guest(s). No house keys will be issued to youth under 18 at any time. ID is required if you have lost your key and require a duplicate. Please return house keys to Front Desk at Check-out.
There will be a $50 charge for not returning a bedroom key at the end of your stay.
NO SMOKING
No smoking allowed inside the guest houses or on the property, except for designated areas. We do not allow smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others. A $500 penalty will apply for smoking inside the guest houses.
HOUSEKEEPING/ROOM INSPECTION
Housekeeping is provided daily between the hours of 9 a.m.-2 p.m. This is a 100% NON-SMOKING hotel, including medical marijuana. Rooms are cleaned and inspected daily and a detailed log is maintained on each room and linens. Rooms are rented to guests in appropriate condition without any prohibited odor. Housekeeping and Front Desk staff are trained and skilled in identifying the odors from prohibited items. If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, you will be fined, and evicted without any refund.
Preparation of food in guest rooms by any type of cooking appliances is prohibited.
If you do not want Housekeeping to enter your bedroom, please lock the door before leaving the house.
LINEN CHANGING
Your comfort is very important to us. For guests staying multiples nights, bed linen is changed on request.
Used towels are exchanged for fresh towels daily. Housekeeping will not change/make your bed linens if personal items are left on a bed. Please contact our Front Desk staff if you have any additional questions or concerns.
FOUND ITEMS
Valley Rock Inn & Mountain Club is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Records of Lost & Found items are retained for five years. Reasonable effort will be made to notify the guest that an item has found. Perishable items, underwear, and miscellaneous toiletries are discarded.
FIREARMS AND WEAPONS
The safety and security of our guests and staff is extremely important to us. Our Firearms and Weapons Policy is designed for the protection of our guests, vendors, staff, and owners, and pertains to the presence of firearms and weapons on hotel premises. Valley Rock Inn & Mountain Club recognizes that guests and vendors may legally possess firearms or weapons for a variety of legitimate purposes. This policy has been developed to create a safe environment by providing appropriate guidance over the custody of firearms and weapons on our premises. Valley Rock Inn & Mountain Club is private property. Guests, who are lawfully permitted to possess a firearm or weapon, may bring such onto our hotel premises for storage purposes only, with the understanding that they are personally responsible for following:
Guests must abide by all Federal, State, and local laws.
Firearm and weapons must be appropriately registered.
Firearms must be unloaded
No cleaning of firearms is permitted on hotel premises.
Firearms and weapons must be safeguarded and secured in either a locked, hard sided firearm container or a soft gun case provided by the guest at all times and clearly labeled with their name and contact information.
No firearms or weapons in the breakfast area.
Damages caused by arrowheads will be charged accordingly, please be careful.
Guests and vendors who fail to abide by our policy may be asked to leave the hotel premises, are subject to trespass and may be subject to further legal action. Exempted from this policy are law enforcement officers and designated military personnel who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm openly or concealed under local, state, or federal law, are exempt from this policy. It is our policy to promptly turn over any firearms left on the property to the County Sheriff’s Office if we are unable to contact the owner. Questions concerning these policies or its implementation may be addressed to the hotel owners directly
BICYCLES / HOVERBOARDS / ROLLER BLADES
Bicycles, hoverboards, and roller blades are not permitted in guest rooms or on the property grounds. Depending on available space, Front Desk staff will be happy to secure these items. We assume no liability for theft, loss, and/or damage, and you waive any and all such liability.
FIRE SAFETY POLICY
The hotel is fully equipped with smoke detectors and alarms. Please review this important information. Please notify Front Desk in the event of a fire or other emergency.
FREE WiFi ACCESS
Access to our WiFi is free for our registered guests. The hotel WiFi access code is subject to change without notice. WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi-equipment, and interference from other local wireless signals. Valley Rock Inn & Mountain Club assumes no liability for guest use.
PARKING AT OWN RISK
Parking for registered guest(s) is free. All vehicles are parked at the risk of the owner. Valley Rock Inn & Mountain Club shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the hotel property. If a vehicle is left in the hotel parking lot after the guest has departed without the written consent of the hotel, the hotel reserves the right to have the vehicle towed at the owner’s expense. No vehicle repairs on hotel premises.
ADA/HANDICAPPED ROOMS
Two ADA compliant guest rooms are available and should be reserved in advance; please contact the hotel directly for details.
RIGHT TO REFUSE SERVICE
We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal or State laws. Valley Rock Inn & Mountain Club has a zero tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the State of New York and the owners for the operation and management of the hotel. Valley Rock Inn & Mountain Club will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by Valley Rock Inn & Mountain Club for the operation and management of our hotel.
DAMAGE AND/OR THEFT OF HOTEL PROPERTY
You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room(s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay. Valley Rock Inn & Mountain Club reserves the right to charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Valley Rock Inn & Mountain Club as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting a specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
DAMAGE DISCOVERED AFTER CHECK-OUT:
Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to $500 maintenance deep cleaning fee, administration fee and/or third party fees.
DAMAGE TO ROOM:
Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, artwork, etc. will be charge at 120% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.
DAMAGE TO MATTRESSES AND BEDDING:
Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.
DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT:
Valley Rock Inn & Mountain Club reserves the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the hotel, including detector heads in public areas, guest rooms, break glass points and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the hotel due to their actions and will be evicted from the hotel. Depending on the severity of the guest actions, law enforcement may become involved at the hotel’s discretion. Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.
